I help Shopify brands turn overwhelmed support into clearer workflows, smarter AI, and a team that knows what to do next.
Let’s talk about where support is getting stuck.
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You have the tools. You have the team. But keeping everything moving still takes too much of your time.
Focused projects when you need a fix. Ongoing CX leadership when you need someone to keep it moving.
Understand what’s slowing support down and get a practical plan for what to improve first.
Give your team an organized workspace with the right information and workflows at their fingertips.
Build AI support around your policies, brand voice, and real customer conversations.
Get experienced support leadership to connect your people, processes, and performance.
I look at your tickets, setup, and team’s day-to-day work. We connect the numbers with the customer and agent experience.
We prioritize the changes that will help your team now, then build workflows, knowledge, and automation around your actual needs.
Your team gets clear guidance. We test the changes, review performance, and keep improving as your business grows.
“I care about what happens after the setup: how your team uses it, how your customers feel, and whether it makes your day easier.”
I’m April Dianne Guevarra-Jumawan, founder of AG Solutions International and a Gorgias Certified Partner.
Over 13+ years in customer service, I’ve worked across frontline support, supervision, and operations. Today, I help Shopify brands build the systems and team habits that make better support possible.
I bring a practical, hands-on approach: clear workflows, useful documentation, thoughtful automation, and feedback your team can act on.
My goal is to help you get more from your tools while keeping your customer experience warm, consistent, and human.
I work with growing Shopify brands that need help with Gorgias, AI Agent, support workflows, or team leadership. You may be building your support operation or improving an established team.
Yes. I can review your current setup, identify gaps, and improve the workflows, content, and automation around how your team actually works.
Yes. I can work with your existing team on SOPs, onboarding, quality reviews, coaching, and performance priorities. If you need more coverage, we can also discuss hiring and support through AG Solutions.
That depends on your policies, ticket types, knowledge content, and integrations. I assess your setup before recommending what to automate, then test against real conversations and expand based on performance.
Both. We can scope a focused audit, setup, or optimization project, or discuss ongoing fractional CX management. The intro call helps us identify the right fit and scope.
We’ll discuss your brand, what’s getting difficult to manage, your current tools and team, and the outcome you want. From there, I can recommend a suitable next step and define the scope.
Founded & led by AprilI founded AG Solutions International to help growing brands build better customer support through practical systems, thoughtful automation, and people who care.
When your needs extend beyond a focused project, we can discuss support through my agency, from Gorgias optimization and AI Agent implementation to agent onboarding, coaching, and ongoing CX management.
Meet AG Solutions InternationalCurious about Gorgias for your brand? Use my partner referral link to explore the platform with a 7-day free trial.
And if you’d like help making it work for your team, we can talk about setup, workflows, and AI Agent implementation.
Partner referral link.
Gorgias’ current trial terms apply.
Tell me where support is getting stuck. We’ll work out what needs attention and how I can help.
A conversation about your brand, your challenges,
and the next step that makes sense.